About Safety

Q. Is NATURALI safe?

A. NATURALI has passed ISO13485, CE0434; the environmental and sanitary control is also comprehensive.

Q. Will it cause any illness to the eyes? And what kinds of possible disease are there?

A.  If you use the contact lens correctly, there should be no possible illnesses. If there is any serious foreign body symptoms, red eyes, or any other unusual symptoms, and still continue to wear it, there may be risks of dangerous diseases such as corneal ulcer or blindness.

Q. Is it necessary to have periodic ophthalmic examinations?

A. Colored contact lens is a "Highly Controlled Medical Devices", which will directly touch the eyes thus is a very delicate product. If not used properly, it may cause serious disorders such as scratches to the eyes. In addition, in the case of soft contact lens, it is possible to you to have illness of eyes without feeling any symptoms. We recommend you to do the ophthalmic examinations every three months.

Q. Is a prescription required to buy NATRUALI?

A. Contact lens is something that has direct contact with your eyes, thus there are people who are not suitable for wearing it. Also, if not used properly, it may lead to serious illness; thus we suggest you consult doctors before you use it.

Q.What should I do if I feel uncomfortable wearing it?

A. Please stop using the contact lens right away and consult the doctor. Please follow the doctor's instruction for the usage afterwards.

About Color Contact Lenses

Q. What is DIA?

A. DIA is the diameter of the contact lens. NATURALI's diameter for one-month disposal contact lens is 14mm and 14.2 mm for the one-day disposal ones.

Q. What is Color Diameter?

A. It refers to the diameter of the portion of contact lens with colors. The color diameter of NATURALI for one-month disposal is 13.4mm and 13.5mm for the one-day disposal ones.

Q. What is the moisture content?

A. Contact lens is a soft lens containing water. Moisture content indicates the percentage of water inside the lens. The moisture content of NATURALI is 38%.

Q. What is "Base Curve"?

A. Base Curve is a numerical measure of the magnitude of the curve of a contact lens. If the curve of your eyes does not fit the curve of the contact lens, you may feel uncomfortable when wearing it, and the lens may shift or drop immediately. Please make sure you use the lens with the right base curve. The base curve of the one-month disposal contact lens is 8.6 and 8.7 for the one-day disposal ones.

About Usage

Q. How long can I use NATURALI?

A. We have one-month disposal and daily disposals contact lens for you to choose from. For the one-month disposal ones, please replace it after one month from the day you opened it. In addition, due to neglect of care, it may become unusable when there is dirt accumulated in the lens.

Q. Is the dye used at the colored portion of the lens bad for the eyes?

A. NATURALI designed its lens so that the dyes do not touch the eyes directly.

Q. Should I put the lens on before or after I wear the makeup?

A. If you put the lens on after the makeup, the makeup may adhere to the lens, causing it to be blurry or deteriorated. Thus, please put on the lens before you wear your makeup.

Q. Q. Can I go to bed when wearing the lens?

A. Please make sure you remove the lens before going to bed. 

Payment

Payment Options

We accept the following payment options:
Visa/Master(Pay by Paypal)/Paypal/UnionPay/Alipay/Wechat Pay

Exchange Rate

The exchange rate shown on the web site is for reference purpose. Exchange rate varies according to the payment method you use and will be determined when you check out. Please note all orders will be calculated in HKD.  

Shipping Options (in HKD)

Hong Kong - HKP Smart Post, SF Express Local

Free

*SF Express Local will charge an extra $10 HKD shipping fee.

China - HK Post e-Express (China EMS) 

Orders below $350HKD: Flat Rate $50 HKD

Orders over $350HKD: Free

Shipping Courier	Circulation areas	Estimated delivery time
HK Post eExpress (China EMS)	Guangdong, Fujian, Sichuan,  Chongqing, Zhejiang, Shanghai, Shandong, Tianjin, Beijing	4-10 days
HK Post eExpress (China EMS)	Jiangsu, Anhui, Jiangxi, Henan, Hubei, Hunan, Guangxi, Hainan, Guizhou, Yunnan,  Hebei, Sanxi, Shianxi, Inner Mongolia, Ganshu, Qinghai Ningxia, Liaoning, Jilin, Heilongjiang, Tibet, Xinjiang	4-10 days

International - Hong Kong Post e-Express (Orders over $350HKD: Free), Hong Kong Speedpost , Aramex (Middle East)

	ASIA except Hong Kong and China	Canada	United States	Europe Zone 1(France, Germany, United Kingdom, Norway, Italy, Netherlands, Spain, Sweden, Switzerland)	Europe Zone 2 (Austria, Belgium, Poland, Czech Republic, Luxembourg, Portugal, Slovenia, Estonia, Hungary, Ireland, Finland, Greece, Turkey, Bulgaria, Cyprus, Denmark, Iceland, Romania)	Australia and New Zealand	Brazil, Mexico	Middle East (Bahrain, Jordan, Kuwait, Oman, Qatar, Saudi Arabia, United Arab Emirates)	Oceania (except for Australia and New Zealand)	Nigeria, South Africa, Colombia, Bermuda, Netherlands Antilles	Rest of World (*Noted: Some regions are not available, please contact CS for more info)
e-Express	60	60	40	50	90	50	50	120	97.5	NA	102.4
Hong Kong Speed Post	260-345	260-345	260-345	260-345	260-345	260-345	260-345	NA	NA	200	200

Terms and Conditions:

1. All destinations customs duties / taxes and storage will be settled by the consignee unless by prior arrangement.
2. If claim is made for loss / damage of the shipment, all compensation offered will be as per the standard terms & conditions.